Return Policy

Returns Policy

You may return incorrect items, items damaged in shipping or defective items within 5 days of delivery for a full refund. Just communicate with us promptly. Please save the shipping box if it is damaged for UPS to inspect it. We'll also pay the return shipping costs  (if you received an incorrect item, the item was damaged in shipping or defective item).

You should expect to receive complete refund within 1 to 1.5 weeks of giving your package to the return shipper, however, in most cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (3 to 8 business days), the time it takes us to process your return once we receive it (1 to 3 business days), and the time it takes your bank to process our refund request (2 to 5 business days).


Shipping

We can ship to virtually any address in the continental USA. Special arrangements need to be made with us for shipping framed art.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

  

Privacy
Ashley's Art Gallery does not share, sell, lease, or rent personally identifiable customer information to anyone.

At this time, credit card transactions are processed by the very secure Big Commerce website through Secure.net. No online purchases or financial transactions are completed on Ashleyart.com. Even though Ashleyart.com is very secure.

Big Commerce data center facilities have been inspected and passed the on-site assessment for PCI DSS compliance.

Use of Cookies
Cookies are information files transferred to an Internet user's hard drive for record keeping and identification. The use of cookies is an industry standard; most major web sites use them. Cookies make it easier to use the Ashleyart.com site by remembering your username and password; on return visits to Ashleyart.com from the same computer, your cookie will recall your identification and preferences. This saves you from having to re-enter them over and over. 

Most browsers accept cookies as the default setting. If you do not wish to accept cookies from Ashleyart.com you should reset your browser to refuse cookies.

Terms and conditions

All items purchased online at Ashleyart.com must be paid for by credit card before we ship them. If you prefer, you may call us with your credit card information instead of using our shopping cart.

We accept Visa, Master Card, Discover and American Express.
If for some reason we cannot completely fulfill your order within 5 business days, we will contact you and give you the option of cancelling your order. Then if you decide to cancel, we will immediately process your complete refund with Secure Net, our credit card processing company. It may take a few days for your account to be reimbursed.